![]() ![]() The Animal Services Center licenses all dogs reclaimed or adopted from that facility and others as services are provided. Dog LicensingĪll dogs four months of age or older are required to have a dog license according to NYS Agriculture and Markets Laws Article 7. Injured animals are taken next in order, followed by confined lost animals, unconfined lost animals, and lastly animal nuisances such as barking and sanitation complaints. For example, an animal causing an immediate safety risk to a human would be the highest priority. ASOs prioritize their responses according to the safety issues involved for humans and animals. All complaints received are provided with an appropriate response. removal of dead animal carcasses (request Special Services via 311 for routine dead animal removal).Ĭall the Humane Society of Rochester and Monroe County at 223-6500 for all non-emergency concerns related to animal neglect or animal crueltyĪSOs are often engaged in pro-active outreach to share information and provide support to pet owners in under-served neighborhoods. However, when not on pro-active details, ASOs are complaint-driven due to the high volume of calls for service they receive.animal bites and scratches that break skin excluding bats (for bats, call Monroe County Health Department at 753-5171).lost dogs - Can you help get the dog home? 311 or Animal Services representatives can provide guidance and resources if you have lost a pet or found a pet.animal fighting (Police Officers respond first) or other intentional abuse of animalsĬall 311 for the following animal concerns:.vicious animals, animals chasing people.Call 911 for the following animal concerns: ![]() Generally, there is one ASO assigned to the east side and one ASO assigned to the west side of the city. On days when there is a third and fourth ASO on duty, they are assigned to assist on both sides of the city and to perform pro-active outreach and support and other administrative duties. There are periodically days in which there is only one ASO on-duty, and on those days, the field services response may be limited to priority incidents. to 5:00 p.m., with occasional weekend hours for community events.ĪSOs are dispatched through the Emergency Communications Department (911). Outreach and Support Specialists also work primarily weekdays 9:00 a.m. to 9:00 a.m., ASOs may be called in for particular high-priority incidents. to 5:00 p.m., 7 days a week, 365 days a year. The shelter is closed on Sundays and some holidays. The center is open to the public 9:00 a.m. Offices are located at the Animal Services Center at 184 Verona Street. Outreach and Support Specialists focus exclusively on providing supportive services and referrals for community members facing barriers in access to resources. Their job encompasses public safety, enforcement of animal ordinances, animal care and rescue, nuisance abatement, and community outreach and pet owner support. Animal Services Officers (ASOs) play a vital role for people and animals within our community. Our Field Services Unit is comprised of Animal Services Officers and Outreach & Support Specialists. ![]()
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